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Who We Are

Abba Travel PLC is a full-fledged IATA approved travel agency, which was founded in 1995 and prides itself in a decade of development and excellence. This includes awards for top rated travel agencies by leading International Airlines and The National Carrier.

Background

Abba Travel PLC is a full-fledged IATA approved travel agency, which was founded in 1995 and prides itself in a decade of development and excellence. This includes awards for top rated travel agencies by leading International Airlines and The National Carrier.

Currently our annual sales is approximately 230 - 250 million birr. This success proves that the principle of service with efficiency creates an environment in which great things can be accomplished. This could not have been achieved without the valuable support from our valued customers and expertise from our service oriented staff.

Our Mission

Our top most priority is to provide our customers with tailor-made prompt and superior services at all times. And also to be the leading travel agency in the region by offering all our travelers superior customer service, coupled with professional expertise.

Our 10 Customer Commitments

  • Our staff are qualified Travel Professionals. Every consultant undergoes extensive customer service and quality assurance training.
  • We offer a complete range of Travel Management Services.
  • We believe in prompt service and every inquiry by phone, fax or e-mail will be responded within a day.
    Our reservations are subject to our multi-point assurance check and reconfirmed with our client by e-mail, telephone or fax prior to documentation. Our standard is to have reservations 100% error-free.
  • Our travel documents are subject to our multi-point Quality Assurance check prior or delivery or pick up. Our standard is a “no surprise” travel itinerary with information that is 100% accurate and “worry-free”.
  • We are committed to providing the best possible fares and value without compromise our service quality.
  • We know information is the key to controlling travel costs, so we work with you to analyze your needs and provide you with alternatives that minimize costs and maximize choice and value.
  • Every client becomes a part of our exclusive ON-Stream Servicing program.
  • Every client’s experience with us is important, so we closely monitor our performance for every client with our customized “Complete Customer Care” Program.
  • We will resolve any complaint about our service, and respond to any complaint about the service within 48 hours.

Our Achievements

Through out the years of our service, we have been awarded several certificates of appreciation and high performance awards. Here is a list of our achievements and we have attached all relevant documents at the back.

  • Ethiopian Airlines Travel Agency Award in recognition of contribution and support accorded to Ethiopian Airlines in the years 2000/2001, 2002/2003, 2003/2004, 2004/2005, 2005/2006.
  • Galileo Ethiopia High Performing Subscriber Award in recognition of high performance in the years 2001/2002, 2002/2003, 2003/2004, 2004/2005.
  • Kenya Airways Certificate of Appreciation in recognition of valuable support to Kenya Airways for the years 2000/2001, 2001/2002 (Ranked 1st).
  • Lufthansa Certificate of Appreciation in recognition of continued support for the year 2001.
  • Saudi Arabian Airlines Certificate of Appreciation in appreciation of outstanding sales performance and promotion of Saudi Arabian Airlines for the year 2003.
  • American Society of Travel Agents Certificate of Recognition on Nov. 22, 2003

Kifle Birhanu

General Manager

Owner and founder of ABBA Travel, Ato Kifle Birhanu is a Bachelor of Science in Mathematics. He started the business along with his wife to meet the need of internationals living in Addis. Now he is seasoned veteran in the travel industry with experience adding up to well over 10 years. An unlimited visionary and entrepreneur, Ato Kifle is the foundation of the success that the company enjoys today.

Dori Ayele

Tour Operation Manager

Managing international and domestic tour, Ato Dori Ayele is a man of many connections through out the country and abroad. Noted for our customized and detailed tour operations, ABBA’s tour services are one of a kind in Ethiopia and he is the man behind it all.

Rahael Haile

Financial Manager

W/o Rahel Haile is our supervisor of all the financial transaction of the company. With plenty of experience in the field of accounting, she is responsible for company’s financial well being. Faced with extreme situation almost daily, Rahael has the capability of dealing with them effectively and in a timely manner.

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John Doe CEO, Cocacola

Clients

Abba Travel PLC is a full-fledged IATA approved travel agency, which was founded in 1995 and prides itself in a decade of development and excellence. This includes awards for top rated travel agencies by leading International Airlines and The National Carrier. Read More

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